Privacy Policy

This Privacy Policy (“Policy”) describes what information Edgecast and its subsidiaries collect, why we collect it, how we use it, the circumstances under which we disclose it, and how we store and protect it. This Policy also discusses how to contact us with any questions or comments concerning your personal data and the choices that we offer, including how to access and update your personal data. It also describes how we may change this Policy from time to time and provides other important details about privacy- and security-related information.

1. The Information We Collect

Edgecast’s services are used by businesses seeking to deliver faster websites, more responsive applications, the highest quality video, and consistent game and software downloads to their customers’ devices. We collect information primarily to provide our services. Some of the information that we collect includes the following:

We collect the following types of personal data:

• Identifiers: Name, email address, phone number, IP address, and account login details.
• Usage Data: Information about interactions with our website, services, and products, including log data, cookies, and device identifiers.
• Payment Information: Billing details (excluding full credit card numbers, which are processed by third-party payment providers).
• Third-Party Data: Information received from affiliates, business partners, and publicly available sources.

We collect this data through direct user input, automated technologies (cookies, tracking tools), and third-party integrations.

‍Contact and Registration Information

This typically includes information that allows us to communicate with you, such as your name, address, telephone number, and email address. If you are using our services, you may provide us additional information necessary for access to our customer portal, such as a username and password.

Billing Information

If we provide services to you, in addition to contact information, we also collect information related to your payments for those services, such as your payment and service history.

Network and Traffic Utilization Information

We collect traffic logs to manage our global network, measure its performance, investigate and resolve service tickets, and analyze data to determine trends and usage patterns. Traffic logs include IP addresses, which can identify a specific computer or network device on the Internet. However, Edgecast does not identify individuals based on IP addresses, as this is not necessary for the provision of our services.

2. How the Information About You Is Collected

We collect information about you in the following ways:

Information That You Directly Provide

You may provide personal information (such as your name, business email address, mailing address, business/mobile telephone number) to us when using our services, requesting service information, providing a customer testimonial, responding to surveys, or participating in case studies, contests, or sweepstakes.

Additional details you may provide include demographic information, company name, website details, and contact information within your company.

Our website features various opportunities to submit information, such as:

• Registering for product and industry discussions.
• Requesting customer support.
• Signing up for a trial.
• Providing employment applications.

Information Collected Indirectly or Passively

Log Files

When you visit a website, web servers automatically log interactions. Standard log files include:

• URL of the webpage visited.
• Browser type.
• ISP.
• Date and time of content requests.
• IP address (used for geographic lookup).

Edgecast does not link IP addresses to individuals.

Cookies and Other Technologies

When accessing our website or services, we may send cookies—small text files containing alphanumeric characters—to your device. We use both:

• Session cookies (disappear when you close your browser).
• Persistent cookies (remain after closing your browser).

These cookies help optimize your experience, enable security features, and track user preferences. You can modify cookie settings in your web browser.

Web Beacons

We use electronic image requests (known as “single-pixel gifs” or “web beacons”) to:

• Count page views.
• Track interactions with newsletters.
• Monitor website usage trends.

These beacons do not collect personally identifiable information.

Flash Cookies

Flash cookies store data in your video player’s cache and function similarly to regular cookies. They may be linked to personal information and are used by our business partners (e.g., advertisers). For information on managing Flash cookies, refer to the Adobe website.

Other “Automatically Collected” Information

We may collect additional data such as:

• System details (e.g., IP address, operating system, installed software).
• Interaction history with our services.
• Website usage patterns.

3. How We Use the Information We Collect

We use the collected information to:

• Provide, maintain, and improve our services.
• Bill and invoice customers.
• Investigate and resolve service tickets.
• Prevent abuse and fraudulent activities.

Other uses include:

• Administrative communications (e.g., service updates, customer support, copyright enforcement).
• Aggregated analytics to understand trends and improve our services.
• Customer testimonials to showcase user satisfaction.
• Advertising & marketing through third-party partners.
• Employment applications for evaluating candidates.

We retain data as long as needed to provide services or as required by legal obligations.

4. When We Share or Disclose Information

We do not sell, rent, or disseminate your personal data to third parties, except as described in this section.

We may disclose user information:

• To affiliated companies for website hosting, security, data analysis, or order fulfillment.
• To comply with legal requirements, including law enforcement requests.
• To detect, prevent, or address security threats, fraud, or technical issues.
• In case of a company merger or acquisition, where information transfer is required.

If legally required, we will notify you of disclosure requests unless prohibited by law.

• We may share personal data under the following circumstances:
• With Service Providers: We engage third-party vendors for hosting, analytics, payment processing, and customer support. These parties are bound by confidentiality agreements.
• With Affiliates and Business Partners: If you interact with Edgecast through a partner or affiliate service, we may share data to facilitate service delivery.
• Legal Compliance and Protection: We may disclose data if required by law, regulatory authorities, or to enforce our policies.
• This includes compliance with data protection authorities within the EEA and consumer privacy authorities in California.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the new entity.
• Where required by law, you will be notified of such changes and provided options regarding your data.
• We do not sell personal data to third parties.
• We also do not share your personal data with third parties for cross-context behavioral advertising unless you opt in and consent, as required under CPRA.

To exercise these rights, contact us at: legalnotices@edgecast.io. We will respond within the legally required timeframe.

If you are located in the EEA, you may also lodge a complaint with your local data protection authority. If you are a California resident, you may designate an authorized agent to make requests on your behalf.

5. Your Choices and Access

You have choices about how your data is collected and used:

• Updating Your Information: You can update or request modifications by contacting us.
• Password Security: If you have an account, do not share your password.
• Opting Out of Communications: Unsubscribe from promotional emails via provided links.

6. Note Concerning Customer Content

Our services facilitate content delivery for our business customers. We do not control or monitor customer content, nor do we have direct relationships with individuals whose data our customers process. Any requests regarding data correction or deletion should be directed to the respective business customer.

7. Our Commitment to Information Security

We implement industry-standard security measures, including:

• Multi-factor authentication for customer portals.
• Restricted access to personal data.
• TLS encryption for data in transit.
• Regular security audits.

Despite these safeguards, security breaches may occur. We will notify affected users if required.

8. The EU-US and Swiss-US Privacy Shield; Standard Contractual Clauses

Edgecast adheres to GDPR principles but does not rely on the Privacy Shield Framework for cross-border data transfers. Instead, we use Standard Contractual Clauses, which govern our data processing activities.

If you are accessing our services from outside the United States, your data may be transferred and processed in other countries, including those that may not have equivalent data protection laws.

We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs), to ensure your data is protected in compliance with GDPR, CCPA, and other relevant regulations.

These safeguards include technical and organizational measures to ensure an adequate level of protection consistent with applicable data protection laws.

We may rely on additional legal bases for transfer, including your explicit consent or the necessity of the transfer for the performance of a contract with you.

9. Our Commitment to Children’s Privacy

WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13.
If we learn that such data has been collected, we will take steps to delete it.

For child internet safety resources:

• OnGuard Online
• WiredSafety
• Net Nanny

10. International Visitors

If you access our services from outside the U.S., your data may be transferred internationally. By using our services, you consent to such transfers.

11. Data Retention Policy

• We retain personal data for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.
• Account-related data is retained as long as the account remains active. Transaction data is retained for a minimum of seven (7) years for financial compliance.
• Marketing data is retained until the user opts out or requests deletion.
• Analytics data is retained for up to 24 months, after which it is anonymized.
• If you request deletion of your data, we will make reasonable efforts to honor your request in accordance with applicable laws, subject to legal and operational retention obligations.
• Wherever feasible, data no longer necessary for processing will be pseudonymized, anonymized, or securely deleted.

We implement industry-standard security measures to protect personal data, including:

• Data is encrypted both in transit and at rest.
• Limited access to personal data based on a need-to-know basis.
• Security policies are reviewed and updated periodically.
• In case of a data breach, affected users will be notified in accordance with legal requirements.
• We conduct regular vulnerability scans and third-party security assessments to identify and mitigate potential risks.
• All personnel with access to personal data are trained in data protection and are subject to confidentiality obligations.

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12. Changes and Updates to this Policy

This Policy may be updated periodically. The latest version will always be available on our website.

• We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
• Significant changes will be communicated via email and posted on our website at least 30 days before taking effect.
• The effective date of the latest version will always be displayed at the top of the policy.
• Continued use of our services after updates indicates acceptance of the revised policy.

Last modified: March 25, 2025.

13. Other Information

Our website may contain links to third-party sites with separate privacy policies. We encourage you to review their policies before providing personal information.

14. Edgecast Contact Information

For privacy-related inquiries, contact:

Email: legalnotices@edgecast.io